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Considering migration from OTRS?

We can help you migrate your data from any version of OTRS and help you install your new LiveAgent help desk software. Save your time and your files with help from our support team. Migrate into your new customer support solution today or try it free for 30 days.

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14 or 30 days free trial No Credit Card required

OTRS vs LiveAgent comparison

Feature	LiveAgent	OTRS
Ticketing	✅Yes	✅Yes
Live Chat	✅Yes	✅Yes
Call Center	✅Yes	❌No
Self-Service	✅Yes	✅Yes
Facebook	✅Yes	✅Yes
Twitter	✅Yes	✅Yes
Instagram	✅Yes	❌No
Viber	✅Yes	❌No
WhatsApp	✅Yes	❌No
Knowledge Base	✅Yes	✅Yes
Customer Forum	✅Yes	❌No
Automation and Rules	✅Yes	✅Yes
API	✅Yes	✅Yes
Interactive Voice Response (IVR)	✅Yes	❌No
Video Calls	✅Yes	❌No
Unlimited History	✅Yes	❌No
Unlimited Websites	✅Yes	❌No
Unlimited Chat Buttons	✅Yes	❌No
Unlimited Tickets/Mails	✅Yes	❌No
Unlimited Call Recording	✅Yes	❌No
Unlimited 24/7 Support	✅Yes	✅Yes

Data import with LiveAgent plugin

Migrating from OTRS is easy with the LiveAgent migration plugin. This plugin is included in your installation of the LiveAgent help desk and it will import all of your tickets and other backup files from the source.

Here's what you get under one roof when you migrate to LiveAgent

Complimentary migration with help from us

Alternatively, we can handle the migration for you and transfer your email tickets and other standard files. This will save you time while you get familiar with LiveAgent or just kick back and relax while we transfer everything.

What kind of data can you migrate?

Tickets

Migrate all of your customer conversations into a single inbox

People

Import everything from the contact directory, OTRS users and agents

Provide relevant services with the right toolset

Connect all your social media accounts with our contact center software to improve agent productivity and keep your customer’s data secure. LiveAgent help desk software integrates with Instagram, Twitter, Facebook, Facebook Messenger, WhatsApp and Viber.

Live chat

LiveAgent helpdesk software boasts the fastest live chat widget on the market. Convert website visitors to customers in a matter of seconds. Reach out proactively, offer personalized and knowledgeable help, and enjoy improved customer satisfaction while generating more sales.

Ticketing

Streamline all customer queries into a centralized omnichannel agent desktop with our ticketing software. Assign tickets to different departments and agents, and organize each query according to tags, priority, or date received. View each customer’s problem resolution journey from start to finish, across different support channels, and in a context-rich format with our hybrid ticket stream.

Knowledgebase

Create and stylize your very own knowledge base using our WYSIWYG (What You See Is What You Get) editor. Create your own content full of relevant information and improve customer satisfaction by providing your customers with self-help tools such as how-to-articles, FAQs, or community forums. You can also set your own design to match your branding.

Ready to migrate to your new customer service tool?

Start your free trial and use our migration plugin to transfer all of your data. In the meantime you can get familiar with our toolset while the migration process imports your data and tickets.

Ready to begin? Click the trial button and start your migration today.

Free LiveAgent trial

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