Následný e-mail po hovoru je důležitou součástí zákaznického servisu, prodeje a náboru. Může pomoci upevnit vztah mezi vámi a druhou stranou. Může také pomoci vyřešit případné nevyřešené problémy, které se mohly během hovoru objevit.
Pomocí těchto šablon vám ukážeme, jak strukturovat následný e-mail po hovoru. Poskytneme vám také několik tipů, jak zajistit, aby váš následný e-mail zanechal pozitivní dojem.
V profesionální korespondenci je vždy důležité po telefonátu navázat rychlým e-mailem. Slouží k potvrzení toho, co bylo projednáno, a zahrnuje případné další otázky nebo možné další kroky. V dnešní době digitálního vědomí je navíc někdy jednodušší odpovědět na e-mail než na telefonát.
Odeslání následného e-mailu také pomáhá navázat spojení, které jste s danou osobou navázali. Umožňuje jim, aby se na vás obrátili, pokud budou potřebovat další informace, připomíná jim vaši konverzaci a udržuje vás v popředí jejich zájmu.
Název profesionálního následného e-mailu se bude lišit v závislosti na kontextu hovoru. Následující obecné tipy vám však mohou pomoci vymyslet účinný název:
Ať už je to jakkoli, název by měl přímo vystihovat, čeho se e-mail týká.
Šablony předmětů e-mailů pro následné volání
Řádky předmětu jsou důležité, protože pomáhají udávat tón e-mailu. Příjemci také dávají náhled na to, čeho se zpráva týká.
Vzhledem k tomu, že po konkrétním hovoru budete navazovat další kroky, musíte na něj vždy konkrétně odkázat. I když hovor trval jen minutu, zmiňte, čeho se týkal. Příjemce tak bude vědět, že e-mail je reakcí na váš předchozí rozhovor.
Vaše úvodní slovo by mělo být zdvořilé a stručné a mělo by obsahovat poděkování za čas, který vám dotyčná osoba věnovala. Můžete se také zmínit o tom, jak se vám rozhovor s dotyčnou osobou líbil, a vyjádřit přání si s ní brzy znovu promluvit.
V těle e-mailu by měly být rozvedeny body, které zazněly během hovoru. Pokud existují nějaké nevyřešené otázky, je čas se jimi zabývat. Můžete také nabídnout, že poskytnete další informace nebo podniknete další kroky, abyste posunuli profesní vztah kupředu. Pokud máte nějaké další soubory, které chcete přiložit, učiňte tak zde.
Váš e-mail by měl být stručný a výstižný. Snažte se, aby jeho délka nepřesáhla tři odstavce, a ujistěte se, že každý odstavec je zaměřen na jeden bod.
Váš e-mail by měl vždy končit zdvořilou žádostí o odpověď. Můžete také čtenáři připomenout svou nadcházející dostupnost pro případ, že by se s vámi chtěl spojit. Poskytněte jim několik možností kontaktu, aby si mohli vybrat tu, která jim nejvíce vyhovuje.
Hi [Name],
Thank you so much for taking the time to speak with me yesterday about [topic]. I enjoyed the conversation and learned a lot.
I wanted to follow up with you about [items discussed], as well as to see if there’s anything else I can do to help move the process forward.
Please let me know if you need any additional information, and thank you again for your time.
Best,
[Your name]
Hello [Name],
Thanks for taking the time to speak with me on the phone yesterday. I wanted to follow up with some of the things we discussed.
I’ve attached a document with more information about [topic].
Please let me know if you have any questions.
I’m looking forward to hearing from you soon.
Best,
[Your name]
P.S. I’ve also included my availability for the next few weeks in case you want to get in touch.
I’d like to thank you for our call last [day]. I found it very productive and learned a lot.
I wanted to follow up with some of the things we discussed and ask if you have any additional questions.
I have also included my availability for the next few weeks in case you want to get in touch. Please let me know if there is anything else I can do meanwhile.
Thank you, and I look forward to hearing from you soon.
Best regards,
[Your name]
Once again, thanks for taking the time to speak with me last week. It was great to chat and I feel that we made some good progress.
I wanted to follow up with a few points that we raised during the call. Please let me know if you have any questions or need any additional information.
I’m looking forward to hearing from you soon.
Best,
[Your name]
I hope you had a good weekend.
I wanted to follow up on our call from last week. I feel that we could collaborate and I wanted to make sure that I have all of your contact information so that we can stay in touch.
Please let me know if you have any questions or would like to discuss anything further.
I look forward to hearing from you soon.
Best,
[Your name]
Just wanted to make sure that I followed up with you after our call on [date].
Hope you’re doing well.
Please let me know if there’s anything else you would like to discuss or if you need any additional information from me.
Thanks,
[Your name]
Great catching up with you today. Here’s a quick summary of what we talked about for your records:
[Summary of discussion]
[Action items, if any]
Thanks again for taking the time to speak with me. I’ll follow up with you next week to see how we’re doing on those points.
Best,
[Your name]
Thank you for taking the time to speak with me today. I appreciate the information you shared and look forward to putting it into action.
If there is anything else I can do for you, please don’t hesitate to let me know.
Best,
[Your name]
Great talking with you today about [Topic]. I just wanted to follow up and make sure that you received the information I sent over. If there’s anything else you need, please don’t hesitate to let me know. Thanks again for your time today.
[Your name]
Thanks for taking the time to speak with me on the phone yesterday, I appreciate it. As we discussed, I think there’s a lot of potential for us to work together and I’m confident I can provide value to help you achieve your goals.
To recap what we talked about, I think it makes sense for me to take on X, Y, and Z. If you’re cool with that, then I’ll get started right away. If not, no worries at all – just let me know what you had in mind.
Either way, thanks again for speaking with me. I look forward to hearing from you soon,
[Your name]
Thanks so much for taking the time to speak with me yesterday, I appreciate it. Just wanted to shoot over a quick email follow-up with some of the notes from our conversation.
First off, I think it would be really helpful to [action]. It would also be great if we could touch base on [topic]. Lastly, I’m curious about your thoughts on [issue].
Thanks again for taking the time to chat yesterday. Let me know if there’s anything else I can do.
Best,
[Your name]
Great talking to you today. I just wanted to make sure I had all of your contact information correct. Here it is again:
[phone number]
[email address]
Do you have any questions for me before we wrap up?
Thanks again, and I’ll touch base with you soon.
Best,
[your name]
I hope you’re doing well. I wanted to reach out and see if you were interested in catching up for lunch. I haven’t heard back from you for a while and wanted to know whether or not we might still be able to talk about our collaboration.
If you’re not interested, no problem at all. Just let me know.
Hope to hear from you soon,
[Your name]
P.S. My contact information is still the same: [phone number] and [email address]. Feel free to reach out if you need anything.
Great talking to you today. Thank you for taking the time to chat. Here are the details of our conversation for your reference.
[Summary of what was discussed]
I look forward to hearing from you soon.
Best,
[Your Name]
I just wanted to follow up with you about the conversation we had on the phone. Here are some of my thoughts:
[Summary of what was discussed]
[Action items, if any]
Thanks for taking the time to speak with me today. I’ll be in touch soon,
[Your name]
Vytvoření následného e-mailu po hovoru nemusí být obtížné, pokud dodržujete správné postupy. Zde je několik tipů, které vám pomohou:
Po telefonickém hovoru je vždy dobré navázat další kontakt, a to bez ohledu na to, jak rozhovor probíhal. Zasláním efektivního následného e-mailu se můžete ujistit, že jsou všechny podrobnosti jasné a že jsou všichni na stejné vlně.
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Send your potential clients or partners an email thanking them for their time and letting them know that you look forward to hearing from them soon. You could also send them a link to an article or blog post that you think might be of interest to them. If you have their contact information, you could also reach out to them on social media. Whatever method you choose, be sure the message has a personal touch and indicates that you care about what the recipient has to say.
Recap the main points of the conversation and highlight anything that was agreed upon. If any information or documents were shared, include a link or attachment in the email for easy reference regardless of whether or not you have sent them before. Make everything easy for the other person to find. Don't forget that a simple 'thank you' can go a long way.
It's always a good idea to follow up, but you don't want to overdo it. If you haven't heard back from the other person after a reasonable amount of time, you can try following up again. Just make sure that your emails aren't becoming a nuisance to them and that you're not crossing any boundaries.
If the other person doesn't respond to your follow-up email, it's best to reach out to them in another way. Try calling them or sending them a message on social media. If they still don't get back to you, it might be time to move on.
There's no surefire way to get someone to notice your follow-up email, but there are a few things you can do to help increase the chances. First, write a subject line that is catchy and relevant to the email recipient to pique their curiosity. Second, keep the email short; nobody wants to read a novel in their inbox. Get straight to the point, clearly state why you're emailing, and include any relevant information or attachments. Finally, express genuine interest in hearing back from the person - let them know that you value their time and opinions.
Yes - make sure that you're always prepared for a follow-up call and have a list of questions or topics that you want to cover. This will help make the conversation more efficient and minimize the chances of you forgetting anything important. In addition, try to stay organized and keep track of any relevant information or documents that were shared during the call. This will make it easy to follow up afterward.
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Hned po instalaci vašeho účtu bude na vaši e -mailovou adresu odeslána zpráva obsahující přihlašovací údaje.
Pokud chvíli počkáte, po dokončení instalace budete ke svému účtu mít přístup přímo odtud.
Jakmile bude proces u konce, zašleme vám přihlašovací údaje na zadaný e-mail.
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